Refund Policy
This Refund Policy explains the conditions under which Naas Music offers refunds for purchases made through our website. Please read this policy carefully before making any purchase. By using our services and making a purchase, you agree to the terms outlined below.
1. Eligibility for Refunds
1.1. Digital Products: Naas Music primarily sells digital products, such as mix tapes. Due to the nature of digital goods, we generally do not offer refunds for these purchases. However, we may consider refund requests under specific circumstances outlined below.
1.2. Physical Products: In the case of physical products, such as merchandise or CDs, we offer refunds if the product is damaged or defective upon delivery. Please see Section 2 for details.
2. Refunds for Physical Products
2.1. Damaged or Defective Products: If you receive a damaged or defective physical product, please contact our customer support team within 30 days of receiving the product. We may request photographic evidence of the damage. We will either send you a replacement product or issue a refund.
2.2. Return Process: To initiate a return for a damaged or defective product, please contact our customer support team at [support email or phone number]. We will guide you through the return process.
3. Refund Requests for Digital Products
3.1. Content Errors: If you encounter errors or issues with a digital product (e.g., corrupted files), please contact our customer support team within 30 days of purchase. We will investigate the issue and, if necessary, provide a replacement or refund.
3.2. Unintentional Purchases: If you accidentally purchase a digital product and have not downloaded it, please contact us within 7 days of purchase, and we may process a refund.
4. Refund Exclusions
4.1. Change of Mind: We do not offer refunds for digital products if you change your mind after purchase.
4.2. Unauthorized Use: We are not responsible for any unauthorized use or access to your digital products. Please safeguard your account credentials.
5. How to Request a Refund
To request a refund, please contact our customer support team at [support email or phone number]. Provide the following information:
- Your order number
- A description of the issue
- Relevant supporting documents, such as photographs of damaged physical products or error messages for digital products
6. Refund Processing
6.1. Approval: All refund requests are subject to approval by Naas Music. We reserve the right to deny a refund if we determine that the request does not meet the criteria outlined in this policy.
6.2. Method: Approved refunds for physical products will be processed back to the original payment method used for the purchase. Digital product refunds will be processed at our discretion, typically using the original payment method or store credit.
7. Contact Us
If you have any questions or concerns about our refund policy or need assistance with a refund request, please contact us at: sofian@naasmusic.com
Thank you for choosing Naas Music. We value your satisfaction and aim to provide you with the best possible experience when purchasing our products.
